If you are a serious collector or a practitioner in a lightsaber fencing club like I am, STAY AWAY FROM SABER66. My experience since mid-January has been a nightmare of negligence, technical incompetence, and a total lack of respect for the customer.
1. Logistics and Shipping Negligence
I placed my orders in mid-January, expecting delivery before February. They completely washed their hands of the shipping process. I spent weeks of my vacation stressed, chasing the courier (GLS) myself because Saber66 failed to provide correct information or follow up. They blamed Spanish Customs, but it was their own poor labeling and lack of communication that caused the chaos.
2. SNV4-PRO Double Saber Kit: Used and Defective
The SNV4-PRO kit arrived with ZERO protection (no bubble wrap).
Damage: One hilt arrived heavily scratched, looking like a used floor model or a return.
Missing Parts: A decorative trim (pommel/connector part) was missing.
Battery Failure: The battery in the scratched unit is defective, lasting barely 20 minutes, while its twin hilt lasts over 75 minutes with the same configuration.
When I reported this, support (Paul Thornton) tried to gaslight me, claiming scratches are "normal" and making excuses for the battery. They treated me like I was stupid, ignoring clear evidence.
3. Silver Blaze (XRGB): Absolute Technical Ignorance
This is the most embarrassing part. The Silver Blaze (XRGB) requires a Thread-in (threaded) blade, yet they sent a standard smooth blade.
The "Told-you-so" Ignorance: When I pointed this out, they didn't even admit the mistake. Instead, they claimed they "don't have threaded tubes," basically implying such a system doesn't exist, even though the hilt they sold me is specifically designed for it.
They insulted my intelligence by telling me to look for "retention screws" on a hilt that has NO holes for screws. They are selling products they don't even understand technically. It is an unusable "paperweight."
4. Retaliation and Lack of Professionalism (The Simplex Silver)
Regarding the Silver Simplex V3 Double-Bladed (S-RGB), after I demanded solutions for their errors, the package was "lost" or recalled without my consent. I believe this was retaliation because they knew I needed them for my training club. To top it off, they deleted/blocked my account on their website to hide my order history and our interactions.
5. Abandoned by Support
After ignoring the mess, Paul Thornton simply told me he was going on a long weekend/holiday and left me with no one to help. They ignored the videos and photos I sent. I’ve had to take this to a PayPal dispute because they refuse to face the consequences of their incompetence and have remained silent ever since.
Verdict: Saber66 sells used gear as new, lacks basic technical knowledge of their own products, and has the worst customer service in the industry. Avoid them at all costs.
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