A shower of rubbish! Contacted them to ask for a cost of ceiling removal. Cost accepted and job agreed. I contacted them 40 prior to appointment as I had to cancel. They stated on the phone I must pay full price but might consider half payment when nothing is stated in their terms and conditions properly and explained in an email or phone call. The next day I get a call from one of their incompetent engineers stating that he was on route to attend, baring in mind I had already cancelled 20 hours beforehand. Are they stupid or just fools. Have they never read or heard of the Trade Description Act and the Consumers Rights no service means no pay. I will be reporting them to both of these and taking relevant actions to ensure they get their act together properly if they think they can survive in the business world. Stay away from them and use a professional outfit.Funny how the reply passes the blame back to me. You were informed 40 hours prior and unfortunately I do not run an inefficient company who do not update contractors and the systems you use thus giving you plenty of time to rearrange other works. At no point was a rescheduling of any appointment ever made and this is again your fault as you wanted to come a day earlier then scheduled and rang me to ask if you could. I stated “no” as we had cancelled the previous day!Inefficient management and poor communication. Therefore, the blames on you and don’t blame others for your unprofessional attitude and this ridiculous unprofessional reply you sent too.
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