The technician sent to fix the glass did a subpar job, as the crack/chip appeared worse after the 'repair.' Two months later, while parked, it cracked significantly. I had scheduled an appointment with a time frame of 1pm-6pm, but received a call at 10:30am saying the technician was 5 minutes away. Despite confirming our appointment at 8:30am, I informed him I wasn't home but could arrive in half an hour. His office instructed him to tell me I needed to reschedule, which was unacceptable. If a time window is provided, it should be honored. There was no apology or effort to return during my scheduled time, and I felt I had to wait around all day. I chose not to reschedule and went with a different service that was much more professional and communicative.
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