I appreciated the convenience of having the technician come to my home to repair the windshield, but the experience was awkward. The technician informed me of the price for windshield wipers, which I had been told would be $40, but he said it was actually $40 each, totaling $80. When I declined, he seemed frustrated and offered a deal for $75 with rain repellent. It felt like a tactic to make me think I was getting a good deal, which I wasn't. I later discovered they earn commission on add-ons, and the technician's frustration made me uncomfortable. The pricing for add-ons is excessive, and better communication regarding costs is needed.
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