I have fought this company based in Pensacola FL, to refund me on a rear view mirror that their technician broke. It could not easily be replaced and the only one that would fit had to be ordered by Nissan. It was $130- not aftermarket part. I went 2 weeks without the mirror waiting for the part. I had tried countless times to contact them and they said they would refund it since I had the photos and invoice. Nothing yet. Allstate can’t even get them to refund me. Been since May of 2023. I did worry about the integrity of the windshield sine the tech was obviously incompetent. I did not know that you can use the glass company of your choice and insurance will pay them. Don’t waste time and stress on Safelite.
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