My name is Buddie Patton and this is my sad review on Safelight.It started with me making an appointment online like they requested.I set an appointment 1 week in advance to insure I would be close to 1st one of the day ! The time frame was 8-12 am.The day of the job was 9/17/2025.At 7:48am a Safelight tech called and said he would be to me by 11am. Not exactly first thing. Well at 11:30am I called the tech to see where he was and he answered 12:30 pm or later!!. Now he then had his store manager call me,sorry can't do it till Saturday or the following week !!! Now I will repeat I made my appointment a week earlier!!. So I call customer service and they treated me like I was bothering them !!. The best she could was say sorry and I will email the district manager "Markus Clark ". Well I know that aload of crap so I hung up! So I tried my luck once moreand spoke to a lady that was at the very least awake, and she tried so hard to resolve my problem, but everyone she she spoke with basically told her to F off!! Soo she put me thru to Markus Clark's Boss ,because I must my scared him away, even though I did not speak to the idot ! Than his boss pissed me off so bad l can't even tell you his name! Safelight has figured out if they say SORRY enough that in some dumbassed way would work. So sh-thead, cried and actually hung up on me!!It may have been after I told him that Safelight is probably going to be the next Rite-Aid! Safelight has 559 million in assets, but has 591 million in debt !! Hmm go figure!Well long story boring, I called a local glas Company and the will happily do it tomorrow, PLUS, I saved 200 dollars! SAFELIGHT SUCKS and Markus if you are out there please call me at (302)540-5475!!
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