This company does not care about the quality of their work and will make no effort beyond the bare minimum to help you. I took my daughter's car to repair a stone chip. The repair failed two days later, so I scheduled a windshield replacement. They never showed up for the appointment. I was told the technician called in sick that day. I rescheduled the appointment, but when the technician did show up, he didn't have the correct parts to complete the job, so did not replace the windshield. I rescheduled the appointment again and the technician arrived and indicated he did not have the correct parts again to complete the job. I had made calls to confirm they were bringing all the necessary parts beforehand. I spoke with the Manager (Dan - Athens, GA) and he indicated they could not get the parts and they would be unable to replace my windshield. I called one other glass shop and they found the parts right away and had the windshield replaced. Safelite is incompetent and didn't seem to care. They offered no apologies, just that the parts were not available when they clearly were. Never again with Safelite.
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