I prepaid nearly $300 for Safelite to come to my home and replace the windshield in my truck. The appointment was scheduled for Saturday between 12:00 and 5:00 PM. Saturday morning, I received a call saying the windshield arrived damaged and they needed to reschedule. Frustrating, but I understood, things happen.A new appointment was made for that following Monday, again between 12:00 and 5:00 PM at my home. But on Sunday evening, I saw an email saying I was scheduled to bring my truck to their Hattiesburg location between 7:30 and 9:30 AM. That’s a 40-minute drive from where I live, and I had no windshield!I called customer service multiple times Monday morning, and after being bounced around, someone from the shop finally called me back just to tell me I didn’t even have an appointment, they claimed I was only scheduled to be “notified” if my glass came in. So why send an email telling me to drive to the shop?I had already been without my truck for nearly two weeks trying to save up the money for this repair, and they completely wasted my time. Poor communication, no accountability, and terrible customer service. Never again. This was my first and last experience with Safelite.
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