I have my 3rd appointment scheduled for this upcoming Friday. The first was canceled as I was told because the replacement came in scratched. The second one in Okemos Mi a longer drive of 40 min. was today and I was told after sitting there for an hour and a half for my scheduled appointment that they were missing a part (windshield wiper heater) and need to reschedule. Had no empathy at all, was curt and short and seemed to not care at all. The manager never came out. They have a monopoly right now and it’s showing. The insurance company claims that push you to them have do the work has closed a lot of the small competitors. You can’t even get anyone in corporate on the phone. One of the worst experiences as a customer I have ever had.
Claim your business profile now and gain access to all features and respond to customer reviews.
