I scheduled the home install two weeks in advanced. I set time aside and had cancelled appointments and work to make sure this would take place. This morning I received a call that they would not be here. The excuses given, the windshield did not arrive, it may have been cracked, it may be on back order. This was at 7:38am, I then received an email confirming that the installer would be here and I would receive a call of the exact time. I called and talked to management (Moriah) who gave more excuses and said she would get back to me with a reason etc. No call back was received. (11am). I then contacted another company who has a better reputation and explained their process etc. I am not scheduled with this company for Friday. For all the advertising that Safelite does guaranteeing their service etc - never would I recommend Safelite for any type of work. Poor service, lots of excuses and just not reputable to conduct work to a satisfactory experience. Choose another company and read reviews.
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