Tech, ALFONSO was outstanding! he walked me thru what he was doing, how long it would take and what to expect. He cleared the broken glass and reattached the solar antenna to the quarter panel passenger side window.My JOURNEY started on 5/21/2025 when my truck was broken into. My insurance company sent me to Safelite to have the quarter panel passenger window replaced. I was told 5/24/2025, Didn't happen, next date 6/10/2025, NOPE. Then 6/16/2025 NOPE, Then 7/18/2025, I found and emailed the CEO at Safelite to get some answers. I received a call back and was told they would look into it and take care of it. Then I was given a 7/3/2025 date, NOPE. Next date 7/8/2025 @ 12:30 PM. FINALLY window is replaced. The arrogance and attitude of those I spoke with over the phone and in person was just unprofessional, no explanation for the huge delay. Upon arriving at the Jamaica Ave location it was as if I was disturbing quiet time. HELLO, people you're at WORK.I hope this never happens again but I will not be going there again.Mrs. Devine Everett-Little
Claim your business profile now and gain access to all features and respond to customer reviews.
