The last two weekends, I had an 8:00 AM–12:00 PM appointment scheduled to have my windshield replaced. Last weekend, the representative called around 8:15 AM on the day of the appointment to inform me that the glass they received was broken and that they needed to reschedule.Today, the representative called again around 8:15 AM to inform me that my appointment had to be rescheduled because they had not received the replacement glass. I asked why there isn’t a pre-check process to avoid canceling appointments at the last minute. The representative explained that shipments don’t arrive until Friday nights between 8:00 PM and 12:00 AM, and there’s no way for them to forecast these issues.Frustrated, I decided to call around for a more reliable company—and I found one! Not only were they $200 cheaper, but they also offered a $50 military discount and guaranteed my appointment for next weekend.It’s perplexing how some businesses operate with such poor reliability, inflated prices, and subpar customer service—and still expect consumers to accept that as the norm.Do not pay for nor accept bad services.
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