I am writing to formally raise a complaint concerning the service provided to my 19-year-old son in relation to a windshield repair conducted in June 2024.In February 2024, my son purchased a vehicle that had a minor, very small crack in the windshield. On June 18, 2024, after saving enough money and experiencing no immediate issues with the crack, he contacted Safelite to have the crack repaired proactively before it could worsen. A technician was sent to our residence to perform the repair.However, within ten days—by June 28—the crack had significantly worsened, now requiring a full windshield replacement. Upon reviewing our home security footage, it appears that the technician applied repair material to only one side of the crack, while the other side was left untreated and subsequently spread.When we contacted Safelite regarding this issue, we were met with dismissive and rude responses. The company refused to offer any credit or compensation, asserting that the crack was already compromised prior to the repair. Instead, they attempted to upsell my son a new windshield replacement.My son is young and still learning about vehicle maintenance, and this experience raises serious ethical concerns. It appears that the technician did not perform the repair properly, potentially with the intent to necessitate a costly replacement. This practice seems predatory and unethical.My son is currently saving to replace the windshield, but we want to make it clear that if further damage occurs as a result of this inadequate repair, we will consider pursuing legal action.wow, safe flight just confirmed that they are an unethical company. just look at their reply they are admitting that they will not give a refund but will then try to sell you a new windshield and put that refund to the glasd they destroyed to the new windshield. WOW 🤣🤣🤣🤣🤣 DO NOT USE them. again, we had no problems with this crack for over four months and 10 days after Safelite touched our glass. It is now destroyed. wow
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