My 82 year old father tried to use their service today. A tech was supposed to arrive at his house to replace his front windshield-- as is depicted in your TV ads. The tech never arrived. According to the dispatcher my father spoke to when the tech didn't arrive, the tech showed up but the van wasn't there (this is bs. The van never moved). When my father asked why the tech didn't call him the dispatcher said that she had called him but my father-- who lives in the year 2025 and has a phone that records the numbers of incoming calls-- pointed out that there was no call from the dispatcher. So, that's two lies: the van was there, the dispatcher didn't call him. It appears that what happened was either the tech showed up and left or, my guess, never showed up at all. If the tech DID show up then Safelite should amend its ads to say the customer must be standing near or sitting in the vehicle-- even if it's parked at their residence-- when the tech arrives on scene or said tech will leave. Granted, my dad is 82, it's very hot today and he just had a knee replacement a couple of weeks ago but, hey, if that's their policy, fine. But they'd better include it in their ads because if they don't, and what happened today happens to other customers, their ads are fraudulent. Folks should know that despite their ad campaign, their actual policy is to make infirmed senior citizens bake in hot, summer weather for hours at a time in order to get the service they make seem so utterly easy and foolproof in their fake and fraudulent ads. Corporate, the tech, and the dispatcher should be ashamed of themselves for their utter lack of professionalism and I hope anyone reading this takes heed and steers away from your company and to a better, honest one.
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