Safelite has lost continuity on how to deal with their customers. Horrible service before the repair. Stopped in to make the appointment. They called later and said they couldn't verify insurance. I made calls to Safelite and was put into a complex phone tree system even though I called the local number. Spent time on the phone with my insurance agent the next day to get verification, printed the verification, went to my appointment and was told I had to pay and get reimbursed by my insurance company. Called my insurance agent back and she said that was nonsense, and they should have billed the insurance directly. So I cancelled the repair and will go somewhere else. The only reason I gave a "2" rating is because the workers in the shop probably do a fine job, but the customer service up front was so poor that I would give that a "1" rating by itself. You are a large company and probably think you can afford to lose customers like me, but it will catch up with you eventually. I have another SUV that needs a replacement windshield, but won't be going to Satellite.
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