Tree limb fell end-first into the windshield, without damaging the rest of the car. Insurance company wanted to send Safelite rather than tow the car to the local autoglass place. I said okay because it was convenient for me. I was curious so I watched the technician get started, and asked a few questions - he told me he was fine with talking while working. He acted totally confident and told me he had reached "master" level. I watched him start by taking pictures of my windshield from all angles - including a view from the roof down to the wipers, on both sides. When he got to the point of removing the cowl, I was standing right there as he literally YANKED the two halves off. He paid no attention to what tabs or clips might get broken. He paid no attention to the weatherstrip part of the cowl where it rests against the glass. Just yanked them off. I thought nothing of it at the time - that is until I looked at the finished job and saw 1/4" gaps between the cowl and windshield, and the weatherstrip part of the cowl completely damaged. He tried telling me that the gaps were already there. First lie. After the damage, I had taped plastic over the broken glass, carefully aligning the duct tape with the edge of the windshield to keep it off of the car body. I had gone around the windshield with the tape - and my eyes were inches away from it. He told me he would check his photos to prove it, then messaged back that he had missed getting that angle. Second lie. So I took it upon myself to investigate the problem with the cowl gap and learned that there are tabs that need to catch to pull the cowl down tight against the windshield. Again I emphasize that the technician yanked - ripped - the cowl halves off of the car. He told me he would look at it when he comes back (the job wasn't completed on the first trip because he was missing the tool he needed to replace the side trim). But he kept delaying the trip back. Finally I demanded that they send out a different tech to finish the job. The second tech got one of the tabs to catch, but said the other one is gone. Sucks to be me, right?There is no excuse for this. I don't care if the car is 25 yrs old. I don't care if the gap and the now ugly cowl seal is "just cosmetic". I trusted you people to repair my car and not make it look older than it is. Could I replace the cowl? Yes. Why do you expect me to pay for that?Never again, Safelite, never again.
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