I have to give SafeLite a 1 just to write this which I believe is too high. We had a windshield installed on our Honda Accord and after a few months into winter we started having moisture getting into the vehicle. We called and scheduled a “technician” come out. To say he was a technician is unfair to those with that title. He showed up and my wife told him what was happening. He inspected and said everything looks good and there was nothing to be done. No pressure water testing…. Taking it to car wash would have done since there is absolutely a leak. But he didn’t. She kept telling him there was a leak and he got short tempered and called her an idiot. My wife is a very sweet girl and I am glad that I wasn’t standing there otherwise things would have escalated quickly. They never fixed their bad installation and we will never go back to them. A few months after this happened my Brother had a rear window in his truck replaced and the same thing happened to him. He is very different from my wife. He was aggressive and didn’t take no for an answer. After they reinstalled it 4 times, they finally got his right. I am very disappointed with them as a company I can trust to do their work correct the first time and treat my wife with respect when all she did was explain that it leaks after having a new windshield installed. They will never see another dime from me or my insurance company on any window replacement or repair. I called and left a complaint and heard nothing back from them. I thought it was a rarity and it was just the location we went to, but then it happened to my brother that lives in another state. Do Not Use SafeLite for your windshield replacement and repairs!!I haven’t been around and didn’t realize this is what happened until months after her experience and seeing what happened to my brother a few months later.J. Massey
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