Unacceptable customer experience.Safelite installed an aftermarket windshield on my 2013 Mustang without even offering the OEM option. My car is valued at $15K–$19K, and I would’ve gladly paid more for the proper part if someone had just confirmed it. But they assumed I wouldn’t want it—based on the car’s age or maybe how I paid—and never gave me a choice.I tried to get the issue corrected. I scheduled a follow-up between 12–5 PM, but the tech showed up early, left, and then claimed I wasn’t available. I called back just 15 minutes later at 12:07 PM, and he was already gone. No second attempt, no follow-through. When I checked later, I found out my appointment had been deleted from the system entirely.I had to reschedule for another week due to my work schedule. This has delayed the sale of my vehicle, cost me time, and left me completely frustrated. I couldn’t even leave a voicemail because the technician’s inbox was full. I’ve filed complaints with the Better Business Bureau, Ohio Attorney General, and also left public reviews.I expected better from a national brand. This was unprofessional from start to finish. Do better. This wasn’t just an inconvenience—it was disrespectful.
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