One of the worst experiences I’ve ever had with a business. After reading all the reviews below I see this is their normal way of doing business.We had a windshield installed in our Lexus. With in a few weeks we noticed it was whistling when on the highway , then one of the flaps started blowing loose and we noticed it flapping on the car. We took the car back and they resealed the area that was whistling re-glued the flap. Time went on …. A couple of weeks back we started having random lights show up on our dash indicating warnings with brakes. We immediately took it to Parkplace. The next day after evaluating it they noticed the windshield was installed improperly and had been leaking over time. The water had shorted out the electical system causing all the warning lights. They also looked under the carpet to find moisture under there as well. As you have all stated in reviews you can not get anyone to answer the phones at their locations. So, My husband and I drove over to safelite to explain the issue. They seemed very helpful told us no worries the windshield has a lifetime warranty on installation. They sent out a man name hector to look at the windshield and find where the leak is. Hector takes it out in the parking lot and resets the windshield and fixes an area that we were told was not cut right. Parkplace sends us the estimate to fix all wiring and dry carpet. By this time we have now been on day 11 and can not get anyone at Safelite to call us back or even answer the phones so we proceed to drive back to the location where we show John the manager the estimates. He says his supervisor Christopher Sazo said it was all covered. We ok Parkplace to fix it. We mention that once we thought we had left a window open in our car because we noticed some water after a rain but have never left the car outside much. We said we had brought it in for a whistle and flap coming off after it was installed and John says I see that while lookig at his computer. Says That happens a lot after install. We ask for supervisors information. The only thing John will give us is a piece of paper with a phone number ( that’s a call center) and three emails one being Christopher Sazo the supervisor. So we send an email and the estimates to him and explain the whole issues. Also in email Mention the once rain and thought we had left a window cracked but now wonder if this was it. We get a very cover out A__ email from Christopher saying because we didn’t let them know it leaked with in a certain time spam they would not cover anything. We had no idea it was leaking. Of course had we known we would of been right in to have them fix it !!!!! We are unable to reach anyone by phone but they will send emails. We are not done with this …as they are not honoring their warranty. When it is an enternal leak inside you don’t know ! If we had known it was causing damage to our car we would of most definitely taken the car to them to Fix. March 20-2025 - As you see below they sent a reply. It’s an automated reply as I got the same reply to the google review . Exact wording and no one has ever reached back out to us. But I do have an update. When the safelite inspector went to Parkplace to look at the windshield at their shop standing next to the Parkplace technician they both noticed it was missing the Urethane in the area we had the leak. The technician said their was none. So Hector grain safelite took it to the back of their lot and added it. There was none in that one area that was leaking. We sent another email to Chris Sazo the rest of the emails on his thread and no reply back from any of them and no return calls fromAnyone. They still say since I didn’t report moisture early on they won’t cover it. Well we didn’t know we had a problem. Why we had the warranty !!!!!
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