Everything was excellent until I actually showed up. Had a rock chip turned into a major crack, contacted Safelite via their website and scheduling tool. Without actually talking to a person they had contacted my insurance company filed a claim and set up a time for me to get my windshield replaced. Then I showed up 15 minutes early like they suggested.P sitting in the lobby for over 45 minutes my car still had not been taken into the shop. However, a person who came in after me got their car in right away. When I complained about that, I was told that they had a minor issue and that they were going to take care of them first. Even though I had been there almost 20 minutes longer than them. they told me that it was going to be an hour and a half to change the glass in an hour and a half to recalibrate the system. I had dinner plans three hours from when I was originally scheduled and now it was going on 45 minutes after my original appointment and they still hadn’t touched my car. People were generally short with me they apologized, but it didn’t seem like they were remotely sincere after reading all the reviews here I wish I would’ve read them first I wouldn’t have wasted my time taking an afternoon off of work only to have them not consider my time at all. Went to a local vendor that does the same thing that they do was informed that the process only takes an hour and a half tops for everything. And also was quoted a much cheaper price so so don’t believe the jingle on the commercial. Perhaps the worst customer service experience I’ve had and I spent a career in the service industry. If it’s at all possible, don’t use these guys.
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