If I could go lower I would. I went to the satellite shot glass location—specifically 2826 Port Industrial Dr Jacksonville Florida 32226 on Friday morning 01/31/25, exact arrival 11:15am I had an 11 am appointment which due to an accident I arrived there 15 mins late. I entered the establishment and the front desk woman whose name she refused to give was rude and told me my appointment automatically cancelled because I was “20” mins late, I told her it’s 11:15, showed her the time and said yes I am late by 15 mins. Now so that you know m, NO ONE was in the lobby, the place was empty! She said regardless I will have to reschedule. I said ok that’s fine please let me know when and again no one is in the lobby. She rolled her eyes and then used profanity a racial slurs and said I’m not rescheduling you. I asked her name again she wouldn’t give it, then I asked for her manager who wasn’t polite as well, however said she will reschedule. Literally after waiting 10 mins I ask will she let me know the availability she then said she is still looking g and she has other things to do. No ONE WAS IN THE LOBBY! I told her never mind it’s apparent you don’t want to service me as I am an African American woman and the only black as I can see in this building. I said I don’t want your business and I’ve rescheduled with a top rated company to have my window shield replaced. I am going to call corporate as well. Discrimination apparently is still valid at least at that location. Horrible experience!!
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