Safelite caused damage to my vehicle and is now refusing to fix it. The first mistake I made was calling Safelite. When they replaced my glass, they caused damage to the 'Rain Light Condensation Sensor' a $700 repair. After Safelite replaced my glass, I immediately began receiving fault notices from the vehicle (a 2022 BMW) saying there was a problem with the sensor. My second mistake was assuming this error message could easily be resolved with a simple software reset from the BMW dealership service shop and since I had an appointment already scheduled with BMW for routine maintenance, I figured I'd just take care of everything all at once. After BMW inspected my vehicle, they told me the rain sensor was damaged and asked if I had had new glass recently installed. BMW said they see this often and that they were, and I quote, "1,000% sure this damaged was caused by Safelite." The BMW service rep made this comment with me and the Safelite representative (Charles) on the phone. I had to get Charles from Safelite on the phone myself and merge him in with the BMW rep because Charles couldn't seem to reach the BMW rep on his own. The third mistake I made was hoping Safelite would be responsive. I had called Safelite on a Friday to notify them of the damaged they caused to my car but wasn't able to reach anyone and had to leave a message. The weekend came and went without a call back which I understand but when Monday morning came and went without a call, I began calling Safelite again. I finally received a call back from Charles at Safelite Monday afternoon and gave him the BMW rep's contact information. Charles was going to contact BMW and then get back to me. It was my BMW rep that contacted me close to 5PM saying he hadn't heard from Safelite. I then called Safelite again, got Charles on the phone and then patched the BMW rep into the call. This is when the BMW rep said he was 1000% certain the damaged occurred when the windshield was replaced. Charles from Safelite said he was going to look into it and get back to me. The fourth mistake I made was figuring Safelite would stand behind their work and certainly would do something, anything to repair the damage they caused, right? Wrong. The next day I spoke with "Mike" from Safelite who told me Safelite would not do anything to remedy the situation or the damage they caused. Mike pointed out that I was outside the 30 days I had to notify them of any damage. Mike also said that the dealerships often say that damage such as this was caused by them and that they (Safelite) have no way of knowing what else may have happened to the vehicle. In that brief statement he cast aspersions on both BMW and me as being untruthful, as if this was maybe a conspiracy against Safelite. I offered to bring the vehicle to a different shop or to them, but Mike refused both pointing out I was outside the 30 days to report any damage. I called the national customer service number for Safelite as well and they said they are not able to help me either. They said they could not override the local shop. Listen folks, don't bring your vehicle to Safelite unless you want them to damage it, give you the run around then leave you with a broken car. This was a mistake I will never make again, and I strongly recommend you don't either.
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