Their website says make an appointment and get it fixed guaranteed. Well I put my vehicle info in to have my side window repaired. Thankfully I didn't pay for the quote and my appointment was scheduled 3 business days out. I'm coming from a rural area so I checked my messages to be sure before I left since I had 3 hours to drive. There was a message from the safelite dealer asking for my vin number on my vehicle as supposedly he could not locate my "part." Said he would call back after doing research but that my appointment was cancelled since he couldn't locate it for a 2001 Hyundai. He never called back and when I called the following day to follow up but he left me on hold. I hung up but he never called back. Nice guarantee Safelite. It's a good thing I checked my messages otherwise I would have been stuck with wasting six hours for my drive time. And out the money if I'd paid in advance. Not happy at all.
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