Safelite Glass repair McCallenYesterday, the passenger side front glass exploded out of the window. I immediately called my insurance company, who guided me to Safelite. My deductible is $495.00, and the price Safelite showed without taxes, was $388.80.Surprise! There is a $39.99 recycling fee for the glass. We have already cleaned up 80% of the glass at least. I am sure there is some stuck on the door panel, but it can not be much.When I asked the technician, Alex (who is a really nice guy and great tech), he said it was a fee negotiated with the insurance company. If I wanted to do it without the insurance negotiated price, it would be more. I went online to Safelite, put all my info in, and it came up the same price. Including the recycling fee. No negotiated discount.I then called Juan, the McAllen Safelite manager. He told me the same thing Alex told me.Alex was just repeating what he had been told. I shared that was incorrect info as I had done my homework and knew what the price was. He did not say one word.I asked him to remove the recycling fee as there was not anything to recycle. He then said that it was for vacuuming the glass out between the door panels.This is a deceptive practice. First, I am told it is a negotiated price, then I find out that is not true. I am also going to send this information to the better business bureau. I understand a recycling fee if there is something to recycle.I am going to share this review as many places as I can. I was charged for a service I did not receive.
Claim your business profile now and gain access to all features and respond to customer reviews.
