Update for Safelite response.. I see an invoice, however, $40 dollars was never sent anywhere. I never recieved the $40 refund, and Afterpay didn’t either I’ve had a terrible experience with safelite. The installer named Keith didn’t take off the recycling add like promised and took off after completing work before I had time to check to make sure it was correct or to check his work. I paid in advance through Afterpay. I have a receipt reflecting my updated total, however, my balance is still the wrong amount and I never received a refund nor has Afterpay on my account. All I get is ru around and it is driving me mad. I reported to the Attorney Generals (Federal & State), Federal Trade Commission, Bbb, and now sending their head quarters a copy through certified snail mail. This is unprofessional and the way I can see they do business. Customer service thinks this is humorous and is giving me the runaround. I sent the proof they needed, including receipt and still have not refunded me or corrected my balance at Afterpay. It’s a safelite fault as well as Afterpays. I’m sick of it. This is the second time using Safelite to replace windshield and I will never go back to safelite for business again.
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