Terrible customer service. Safelite replaced my windshield and dented the plastic moulding pieces on each side of the windshield. We didn't notice the mistake initially. Even though it was after the 30 day warranty window, they still said they'd send somebody out under a warranty call. The technician while trying to fix the molding broke it even worse. He took pictures and said someone would call us back. I had to call them back and was told that the claim was denied. Again, terrible customer service. The tech who initially fixed my son's windshield didn't tell him he screwed up the plastic molding on both sides of the windshield. We didn't notice it until some time later. I called and explained to the customer service tech and she was very ubderstanding and said she'd send someone out as a warranty call. The next tech came out and broke the piece even more and when I called customer service the following Tuesday the customer service lady said the claim was denied. I told her what had happened and she said sorry you couldn't do anything. I also talked to a supervisor and she said she was the supervisor. All we want are the two plastic pieces on each side of the windshield replaced. Michael Van Sant
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