review is waiting approval by the ConsumerAffairs moderation team.Review historySubmitted11/29/2024PublishedwaitingPublicpublished review 11/29/24I had Safelight replace my windshield on September 9, 2024. The tech damaged my wiper arm covers. When I pointed this out to him, he said he would make his manager aware and to be expecting a call within 2 weeks. No suck luck! In the meantime I paid for service in full on my Amex card. The techs name is Joshua and the Location is 4523 Cleveland Blvd in Caldwell Idaho.I called Safelight and they said that they would get a hold of the manager at the location and to be expecting a call. Gave it another week and no call. I called again and customer service assured me that they could handle the situation and they made an appointment to have new wiper arm covers installed. I waited 2 weeks for the appointment. The morning of.tje appointment a different installer called and said he was ready to come and install my new windshield? I.told him it wasnt a windshield I needed bit it was new wiper arm covers that the order should have been for. We'll he had no idea what I was talking about...but assured me he would get to the bottom of the issue. Another 10 days want by and NOTHING! I called multiple times and couldn't get anyone on the phone at the location. I called customer service again and they pat he'd me in to the location which I was able to talk to Joshua the original installer. He said hw would personally order 2 new wiper arm covers and come and install them. He let me know a week later that 2 new covers had arrived. I couldn't leave work early to have him do the install but I assured him I could do that and would he please leave new parts on my porch. Well! I got home to a one Used wiper arm cover sitting on top of my ring doorbell. NOPE NOT GOING TO BE GOOD ENOUGH! I called and left him a message and never heard back. Then I left a scathing yelp review and when they responded. I asked them to call me at which I left my number. No call and they has been over a month ago. So I called Amex and they suspended the charge for me!!! This is beyond absurd! Now I have received a letter from Safelight saying that the charges were disputed without cause. REALLY??? I have called the 18008352092 twide now to talk about my situation. The recording telling me to call back during normal business hours and I was calling during their eastern standard hoursThis company is beyond shady!
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