I called Safelite today to request help with a completed claim. The automated system responded that no one could help me at this time and disconnected the call. No option to leave a message or request a call back. I tried to visit the website to request help, and BitFinder says the site is too risky to open. There is absolutely no way to get to a real person or to request help. We have a problem with a claim that is being disputed by our insurance agency. The dispute is being fought by our insurance broker, but has not been resolved yet. Now Safelite is turning us over to a collection agency for non-payment. I called the Safelite number on the collection agency letter to request that they put it on hold for a couple of weeks, and the first representative said he couldn't help me, refused to let me talk to his boss, then hung up on me. All I'm requesting is that they give us a few more weeks to resolve this with our insurance company (Travelers was our insurer at the time we used Safelite, and they are refusing to pay it - that's another review). Safelite refuses to grant an extension, and they are going to turn us over to a collection agency while I am on an overseas trip. Terrible customer service and care. Will never use them again.
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