safelite.com

1.5
1.5 Based on 161 reviews

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Cedric Clark
I TOOK MY CAR IN TO HAVE A NEW…

I TOOK MY CAR IN TO HAVE A NEW WINDSHIELD PUT IN ON 10/30/24. ON 11/2/24, WINSHIELD CRACK ON THE DRIVERS LOWER SIDE ABOUT 4 INCHES. HAD TO TAKE IT BACK IN ON 11/6/24 TO GET ANOTHER WINDSHIELD PUT IN. I WENT TO PICK IT UP,EVEN THOUGH THEY DIDN'T EVEN CALL ME TO TELL ME IT WAS READY, I GOT INTO THE CAR TO LEAVE AND WHOA! THERE'S A 6 INCH CRACK ON THE PASSENGER SIDE TOP OF THE WINDSHIELD! I DIDN'T EVEN DRIVE IT OUT OF THEIR LOT! WAS TOLD THEY HAD TO ORDER ANOTHER ONE WITH A BETTER GRADE OF GLASS. DROPPED THE CAR OFF AGAIN ON 11/09/24, PUT THE NEW WINDSHIELD IN, SO FAR, AFTER 3 ATTEMPTS SO GOOD TILL 11/12/24! THEY DIDN'T PROPERLY SNAP THE MOLDING THAT GOES AROUND THE WINDSHIELD NEAR THE FRONT DOORS OF THE CAR! BOTH SIDES WERE STICKING UP OFF THE CAR! IF I HAD RAN THE CAR THROUGH THE CAR WASH, THEY WOULD'VE BEEN TOTALLY RIPPED OFF THE VEHICLE! THEY SAID THE CLIPS WERE BAD AND HAD TO REPLACE THE CLIPS ON THE MOLDING! THINK TWICE BEFORE TAKING IT TO THEM, THEY MAY HAVE FIXED ITEMS TO BE ADDRESSED, BUT, ITS A HORRIBLE INCONVIENCE! 4 TIMES IS ENOUGH!

1
Date of experience: Oct 30, 2024

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