We had Safe Lite come out to our home in East Windsor, NJ to repair a cracked windshield. They said they weren't able to repair the crack, which is fine. But in the process of looking at the windshield, their technician Tymere made a dent in the hood of a Jeep we just bought. When we noticed the dent, we immediately told him about it and he claimed it was there previously. It wasn't. We just hand washed the jeep the day before and there was no dent. We asked to talk to his supervisor (Karlton Francis) and he was also immediately dismissive saying there's no way his technician could have done it. We provided before and after pictures(since we just bought the jeep, we had pictures we just took), but they claim it wasn't obvious that it wasn't there before the work. I asked to speak to his manager and he said they would contact us back within a day. He never called us back. We followed up at least 3 times with Carlton and I finally gave him a deadline to respond or else we would file a complaint. He still never responded and Karlton even stopped responding. The thing that makes me most upset is they didn't even apologize, but instead just completely disavowed any responsibility and essentially called me a liar!They replied and said my claim was reviewed and addressed by management. It was not addressed in any way!
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