I went to the Safelite AutoGlass shop off of 1157 S. Marietta Parkway in Marietta, GA 30060 on Friday, 11/01/24, for a full front windshield replacement and recalibration for my 2020 Hyundai Santa Fe.However, upon end of the service and vehicle pick-up, I noticed that my technician:1) Severely damaged the black rubber weather stripping around the entire front windshield. It looks like my vehicle has been left out in the sun for 20+ years --- it's discolored, cracked, chipped, and large chunks of the strip are missing. ONLY the front looks this way. The rest of the vehicles weather stripping still looks brand new.2) Damaged my vehicles passenger-side plastic body molding around the windshield. The "teeth" or inlets for the molding have been torn off and it can no longer attach back into place. It is current only attached/hanging on at the bottom and is unsafely flailing about in the wind when driving and could potentially damage my brand new windshield.3) Left window replacement debris all over my vehicles dash, control panel, and seats. The technician never vacuumed or simply wiped it off after working.4) Never cleaned the newly installed window. There are finger prints, grease/smudge lines, and dust/dirt all over the windshield.5) Never send me a text message or email to notify that my service had been completed and the vehicle was ready for pick up. After waiting an hour past the quoted service time, I went in-person to see if my vehicle was ready. The receptionist at the front desk simply said "Oh yeah, it's been sitting there awhile."I've reported this to Safelite and Safelite has refused to repair or replace my damaged weather stripping and plastic body molding that THEY caused. Nor were they willing to partially refund me any of the cost of the service for damages. I will never again use Safelite and I will be letting all of my family, friends, and colleagues know that they should avoid Safelite.
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