Customer Service sucks at their Lancaster, CA location and their 800 number! I would have given ZERO stars if I could. Now I see why they have 1.5 star rating! I showed up at the Lancaster office with what I thought was an appt for the small ding in my windshield but was told my info was not in their system and I would have to come back another time since they were closing. It was 3:40 and they didn't close until 5pm!!! And there were no other customers around! I then called the 800 number to complain at 3:55 and waited on hold until my call was disconnected at 4pm, why because their call center closed at 4pm! I had immediately called back and was told they were closed. So frustrating!
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