When back glass cracked and fell out on minus degree weather, my insurance sent me to Safelite in Fort Wayne IN. Big mistake. Was supposed to come do the new glass in my garage which is warm enough. Tech didn't show up. No way to actually call and get a real person.4pm someone called and said she'd left me voicemails and tried to call since 7am. No numbers on my phone, no messages. I kept my phone with me all day. The woman said I'd need to bring it to shop. Well, it's -3 degrees, can't drive to shop with no back window! Finally tech came and wrapped my window. I took it to shop next day. They came out with a nut that looked like someone cut a chunk out of one side. Scratched marks all around nut.Lady said to go get a new one and call and make another appointment. Shouldn't they have nuts there if they take off and put wiper arms on? I think the nut looks like it's been cut.its not overly rusty or thin. It was damaged. I'm probably going to end up replaces the whole wiper arm because nut is part of the kit for the wiper arm. It's an odd size. No auto parts have it. Will NEVER use Safelite again and will let others know how crappy of a service they are!
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