I've used safelite for 20+ years to fix chips in windshields on various cars I've own also 3 windshield replacements and have always been very pleased with their work.
But things have changed. .. this last time about two weeks ago. The technician arrived at my home, I did all the prep requests like making sure to pull car from the garage and make sure it's out.The technician arrived at my home, and as soon as she got out of the van (Safelite) my gut was second guessing the repair by this technician, Not because the tech was female...I'm female and all for girl power!
With that said, I absolutely REGRET allowing this tech to come anywhere my car. Not only did she not fix the chip but went outside the chip and caused a crack in my windshield and she had nerve to say "oh my goodness" pointing at the crack and tapping on it with her finger as she tries to explain what she did to cause damage to my windshield. I moved closer to see what she was attempting to show me and again she began lighting tapping on my windshield to show me the approx. 4 inch hairline crack that actually spread another 3-4 inches as we stand there watching this damage of my windshield get more worse! I asked what os going on and what the heck did you do to my car! She answers with saying, she won't charge me for not repairing the chip and that she's not sure if it won't continue to spread! I stated "I wasn't paying you anyway because insurance was paying you". I contacted safelite to explain the issue, the only thing they said was that glass is unpredictable and that whatever she did can rarely happen and proceeded to tell me that will place it as "failed repair" I automatically think they would replace my damage windshield FREE!
Headsup my fellow drivers...Safelite says even if their tech damages your windshield...they are not liable and will NOT pay to replace what they broke but "failed repair" means if you did pay to have a chip fixed and they damage your windshield, they will put what you paid towards a brand new windshield and do not offer ANY form of compensation. I even went as far as offering to pay half of my deductible even though I had nothing to do with the damage their tech did to my car! Amazingly they shot that idea down too!
I have always trusted Safelite above anyone and have even referred people to them but I will not longer do business with this company EVER!! PLEASE save yourself the headache and stay far away from safelite! HORRIBLE AND QUESTIONABLE BUSINESS PRACTICES!!!
Now I have to spend hundreds of dollars to replace what they destroyed, how in the world does this make sense. Personally my believe is no matter what, money will go in their pockets...fix a chip get paid or damage your property and they are still in the clear and with more money they get assuming the customer will move forward and use them for the replacement....another pay day for them!
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