Safe Ship moving was nothing less than fantastic while ‘selling the move’. However, they washed their hands of me when I informed them of damages done to my things and my house at delivery. I was told to contact Nationwide Movers, who actually moved me. I shared the fact that the moving supervisor came onto me during pick up. He hugged me, massaged my back, and picked me up out of a chair to ‘show me his strength. At delivery, the supervisor was extremely rough and careless with my things and my home resulting in the damages. Our 100% pristine truck was damaged in the garage when the supervisor tossed a trash receptacle out of the way and it landed on the truck. The customer service at Nationwide was incorrigible; the worst I’ve experienced in 41 years. The moving supervisor kept saying, ‘hurry up, we have to get back to NJ’ to the gentleman with him. He told me to hurry up and sign the paperwork once my items were delivered because ‘they had to get back to Jersey’. Nationwide customer service told me that they had to contact the moving supervisor for ‘his side of the story’ before even addressing the many pictures of damages I sent. They also told me they would have to review the footage from ‘the camera in the truck’ (a U-Haul truck which doesn’t have cameras) before addressing the scratch on the truck. When I chose Safe Ship, it was because I read, ‘veteran owned’. I never contacted other moves as I try to support our veterans as much as possible. Best thing to do is ask what contractor will be used for your move. If it’s Nationwide in Jersey, stay away.
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