1. They do not assist you in finding a doctor or specialist; you must do that on your own.
2. I consider myself organized and provided them with all necessary documents: reports and invoices. There were just two bills to be reimbursed. They made every effort to avoid reimbursing me. CAD 440 + CAD 110, and then they requested an additional report from the specialist detailing my condition, which cost me another CAD 90. It was absurd. They seem to use every possible excuse to deny reimbursement. I had already encountered reviews about this insurance provider that echoed my experience. NEVER AGAIN, AND I WOULD NOT RECOMMEND THEM TO ANYONE.
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