I enrolled in one of the company's plans in September 2025, explicitly stating my preference to avoid marketing emails due to my dislike for spam. However, I still received a marketing email in November 2025. After contacting the company, I was assured this would not occur again. Yet, I received another email in December. The company clearly needs to reassess its policies in several areas. Sending marketing emails to customers who have opted out is unacceptable. After responding to the second unsolicited email, I was met with eight follow-up emails from the company without a real solution. Being asked to share screenshots of the emails I received made me feel quite foolish. Can't they see my previous response? Can't they just scroll down? Now, I am genuinely concerned about how a healthcare-related claim would be managed. My confidence in their handling of such matters is very low.
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