Customer services is non existent: no response to phone calls, no call back to messages left, chat takes almost an hour to get a live agent despite their robot promising it'll be under 30 minutes, then live agent said they'd arrange to call as soon as they could so I requested a call at 2.30pm and never got it and the agent hasn't even messaged. They've flagged updates to my will and I don't understand their reasons why, and I need to update my will urgently but can't talk to anyone, so this is unacceptable. I now see all the other negative reviews here and am concerned safewill could ever be capable of handling my estate and ensuring my will is legally valid. Avoid and get a will elsewhere.
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