Absolute joke, not a decent company. I was a happy customer for a past 2 years but unfortunately I’ve lost my job around Christmas. In January my fix tariff end so I had to find cheaper supplier as this one become slightly expensive taking under consideration other players on the market and I was still without any income at the horizon. So I swapped to another supplier at 16 January but these guys were still holding my £250 in credit that I build over the year. Right now we have 27 February and Sainsbury’s Energy still holding my money. Meantime they had a problem to produce my final statement because they were missing readings from my “smart” meters they’ve installed, then they state they forget to charge me for like 3 or 4 days in between switching to new supplier and crème de la crème at the end: today they informed me that they will issue a refund of my money around 16th march (sic!) which according to them is a standard procedure. I’ve clearly mentioned my situation when I was talking to their CS but I guess only we “customers” are obliged to pay them money as soon as they issuing bill, they are not. So if you want hassle free cheap energy supplier absolutely avoid them. Crap company with same crap CS without any compassion to other human being.
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