The misunderstanding was on my part. I followed the instructions I understood, but I didn’t realize there was a delay for the settings to update. Essentially, I feel I reached out to customer support prematurely and didn’t troubleshoot independently. When the support team responded, they were incredibly helpful and kind. There was no generic advice like "Try unplugging it and replugging it in." They genuinely worked to understand my issue and guided me without making me feel inferior. This experience makes me eager to make more purchases, knowing they stand behind their products and care for their customers.
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