The issue was on my side. I followed the instructions I understood but didn’t realize that the settings needed some time to update. In hindsight, I think I reached out to the support team too early and didn’t try to resolve it myself first. When the support team responded, they were incredibly helpful and understanding. There was no generic advice like "Try unplugging it and plugging it back in." They genuinely worked to comprehend my situation and guided me through it without making me feel inferior. This experience makes me want to purchase more items from the company, as I can see they truly support their products and value their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
POWER TO THE MAKERS!
