I love my 48 oz SAKI pink ceramic teapot. I still enjoy it daily, 4 years after having purchased it. The product is wonderful, the pouring spout is perfect, no dripping, the holding handle is very comfortable, and the steaming basket sits nicely in the side notch - an original and very efficient design. But the reason I wanted to write this review today is the amazing customer service. I recently broke the lid, and reached out to the company to ask to purchase a replacement lid. Despite this being not what they normally do, and despite the tedious process involved in find the fitting piece - the staff bent over backwards and did not give up until they were able to complete my request. They reached out themselves to higher management to have this resolved, and Almina - marketing manager - contacted me personally and kept me in the loop while she was working to resolve this. About this amazing team I can only say that they went out of their way to help, did not give up until they succeeded, and that I wish more companies give this kind of service to their customers. Thank you very much!!
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Founded in 2018 as a small family company, SAKI aims to make the lives of its customers easier with its wide range of products combining technology, design, and creativity. When SAKI started with introducing the Electric Samovar, a long-lost tea drinking tradition, in a modern yet respectably conventional way, it managed to achieve great success in both the American and global markets. Swiftly updating and upgrading its product range, today, SAKI is taking firm steps towards becoming a world brand in smart kitchen appliances and high-tech cookware. Reaching homes in nearly 20 countries with its 5 product categories and 27 different products, SAKI is determined to create a professional yet cozy cooking environment in every kitchen it sets foot in.
From state-of-the-art sous vide cookers, easy-to-use modern-day samovars to top-end coffee makers, spending time in the kitchen is now evolving into an irreplaceable pleasure at the hand of SAKI. Preparing home-made bread, cooking delicious steak, stirring up drinks, and making morning coffee has never been easier thanks to SAKI's high-quality kitchen appliances. Enjoy the luxury of clean air with SAKI's air treatment products, as well as exclusive tea-making products for the ultimate tea experience.
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