This has been the worst airline experience I’ve encountered. They offer a Priority Baggage option for an extra fee, yet do not provide any baggage size specifications anywhere — not on the ticket, their website, or during the booking process. Upon arrival at the airport, they suddenly claim my bag does not meet their criteria and refuse to accept it as checked luggage. They also do not facilitate proper conversions, forcing passengers to pay additional fees at the counter. In my situation, I had a total of 40 kg of baggage (30 kg + 10 kg priority), all on the same flight. Despite this, I was compelled to pay an extra 75 OMR just to bring my luggage. To make matters worse, the refund process is a nightmare. I submitted a complaint and followed up via email for over two months. The airline confirmed over a month ago that I would be reimbursed, but to this day, no refund has been processed. This airline is not transparent, has deceptive baggage policies, and offers extremely poor customer service. I would strongly recommend that travelers steer clear of this airline unless they want unnecessary stress, hidden fees, and endless follow-ups for refunds.
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SalamAir is a low-cost airline from Oman headquartered and based at Muscat International Airport.
