Salam Air is the worst airline I have experienced so far. I recently traveled with them (Muscat-Mumbai-Muscat) and had a very unpleasant experience.
To begin with, at Muscat Airport there is only a single queue for all international destinations (India, Pakistan, Bangladesh etc...), which leads to unnecessary congestion and long waiting times. It took me 1 hour and 45 minutes to reach the boarding counter. The oman airport ground staff were also not courteous.
Additionally, if you have not completed web check-in, they charge OMR 3 for check-in at the counter.
Inside the aircraft, I was shocked by the condition of the lavatory—it was unhygienic, extremely cramped, and uncomfortable to use. The wash basin was leaking, and there was a foul smell throughout.
When it comes to onboard service, even basic courtesy is missing. Unlike IndiGo, which provides a complimentary glass of water, SalamAir charges 500 baiza for a 500 ml bottle of water.
Baggage policy is another drawback—while IndiGo allows 7 kg cabin and 30 kg check-in baggage, SalamAir is very strict and charges OMR 5 per extra kilogram, payable only at the counter.
Unless you have no other option, I would not recommend booking SalamAir for travel. Better to pay little more to other airlines and travel conveniently.. Salam Air is not that cheaper and has hidden charges thereby asking money for everything
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SalamAir is a low-cost airline from Oman headquartered and based at Muscat International Airport.
