I previously shared my experience regarding a 30K payment where the transaction fell through, and the company retained the funds as credit while not responding to my refund requests. I am writing again due to a new revelation that has raised my concerns.
I reached out to the staff member who initially managed my deal, and he informed me: “I have NOTHING to do with the company as they owe me significant commissions. I am sorry this has happened, and I am uncertain about the company at this moment.” He also added: “I truly appreciate your understanding and am saddened that this has affected several loyal customers. This is why I had to leave; people assumed I was withholding their money, but I wasn’t being compensated either.” After receiving this message from a former employee who interacted with me directly, I am increasingly anxious about my 30K credit and whether this issue will ever be adequately resolved. I have attempted multiple times to utilize the credit, but nothing has been finalized yet, and the lack of clear communication exacerbates the situation.
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