The main challenge with any software is the support it offers. It's essential to understand how to use the platform effectively to achieve your goals, which is why you chose the service in the first place. Unfortunately, the issue with this platform is that their help guides are overly general and rarely assist in completing specific tasks. They also provide live help for an additional fee, which sounds appealing but is nearly impossible to access. When you reach out to customer support, you're met with automated responses that offer repetitive, unhelpful articles instead of real solutions. They attempt to keep users motivated with videos promoting how simple it is and how fantastic the platform is, but this doesn't address the core issues. The most frustrating aspect is the severe lack of customization options, which is unacceptable for a funnel builder. This alone led me to discontinue using the service.
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