I'm very disappointed. I filed a claim and submitted the necessary documents, but they were still rejected, leading to unexpected charges with no assistance offered. It’s more sensible to invest in a new phone or insurance through a bank or carrier. If you report a phone lost, you might actually receive a replacement. After a month of no resolution, I canceled the policy since it covers a device I no longer possess, and they seem to have lost my documents. I cannot recommend this option.
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