I called to change my email since I can't access my old one for service updates. They created a new account without linking my devices. When I called to fix it, the representative ignored my concerns and kept reading from a script. I sent in a phone for screen replacement, but they sent a new phone without updating my care plan. Now, after breaking the new phone, I still can't get updates on my claim due to previous issues. Their service has been terrible, and I would give zero stars if possible.
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