Samung Care is a complete waste of money. They take at least four hours to "approve" your claim. I've had Samsung Care on two phones, the only claim I ever was able to get through was a screen replacement and this was very early on when Samsung Care was first introduced. I had to search the internet to find a way to even file that claim. I initially called and they wanted to do a warranty claim, which would have required me to send in the phone for diagnostics. Since it was a work phone that wasn't an option. I eventually figured it out, but still a major inconvenience. Today's, 12/10/25, I attempted to file a claim as my work phone, an S25 Plus, is not charging. I filed the claim on line and after about an hour I called and got the automated system. After navigating through the options, I was informed that I MAY here back about my claim in four business hours. So, I canceled the claim and I also canceled the subscription with Samsung Care and went through Asurion. Through Asurion my claim was approved essentially immediately and the replacement phone will be shipped out same day.
Do not waste your money paying for Samsung Care, they offer nothing for the upfront or monthly cost. They are essentially stealing from their customers who have already paid an exorbitant amount of money for the phone itself.
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