Unfortunately, a pretty disappointing experience. After being bombarded with ads on social media I took a big risk and purchased the 14” Samtronic game console with 5000 games. It was shipped quickly and arrived quickly, but that’s about where the positive points stop. The build quality of this box is very low. As soon as I opened it, I could see a piece of the frame was missing from the top left corner near the screen. I also found it odd that my black unit has white buttons for LED and Power even though I didn’t request any customization. The next big disappointment is that the buttons have NO LEDs. LED buttons are shown on their website and every social media video, what a big disappointment. The other MASSIVE problem is that they forgot to put a screw/nut into the front/top of the unit so I cannot screw in the joystick to carry the box or store the joystick. How does such a big mistake happen? Next, the joystick is very sensitive. That’s great for gaming but makes typing in the search bar difficult. Finally, the lock on the front of the unit is not lined up properly and it’s very difficult to get it to lock. I reached out to Samtronic TWICE and received ZERO replies about these issues. I guess they just want to ignore me. I will be doing a in-depth review with photos/videos on Reddit and my retro gaming YouTube channel. Unfortunately, can’t recommend this device. I hope they improve the console and customer service in the future. Now it seems like they're paying for fake reviews. All recent reviews sound the same and each user only has 1 review... scammy.EDIT: My order number is SAMT3152, I emailed you multiple times about this issue and you just ignored it.
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